Frequently asked questions
At Natural Mechanics, we understand that finding the right mobility solution can raise many questions. We’ve compiled answers to the most common inquiries to make your journey easier. If you don’t find what you’re looking for here, feel free to contact us. We’re happy to help.
General questions
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We specialise in wheelchair and seating assessments tailored to individual needs. Our services include basic off the shelf and custom wheelchair fittings, seating solutions, pressure management systems, and ongoing support to ensure comfort, functionality, and independence.
With over 20 years of experience, we take a personalised, people-first approach to mobility solutions. Our ACC-approved therapists provide expert care, focusing on creating customised setups that truly meet your needs.
Our services are designed for individuals of all ages, from children to seniors, who face mobility challenges due to injury, disability, or medical conditions.
Yes, we are ACC approved providers. We work closely with case managers to provide seamless referrals and timely service delivery.
We currently serve clients in Auckland, Waikato, and surrounding regions. Contact us to see if we can help in your location.
1 – Schedule an Assessment: Contact us to book your personalised consultation.
2 – Get a Customised Solution: We’ll evaluate your needs and recommend the best options.
3 – Receive Your Equipment: Once approved, your wheelchair or seating system will be delivered and fitted for optimal comfort and functionality.
4 – Enjoy Ongoing Support: From maintenance to future adjustments, we’re here to help.
Assessment process
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Our assessments include an in-depth consultation to understand your needs, a physical evaluation, and discussions about your daily activities. This allows us to recommend and customise the best solution for you
Assessments typically take 1–2 hours, depending on the complexity of your needs.
Yes, referrals are required. If you’re unsure, we can help guide you through the process.
Absolutely. We encourage family or caregivers to join, as they often provide valuable insights into your daily routines and preferences.
After the assessment, we’ll recommend a tailored solution and work with the funding providers to secure approval. Once approved, we’ll arrange for delivery, fitting, and follow-up support.
Custom solutions
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We take a personalised approach by considering your physical requirements, daily activities, and preferences. Our goal is to create a solution that maximises comfort, functionality, and independence.
Yes, we specialise in child-friendly, adaptive seating systems that grow with your child and support their mobility and posture.
Yes, we excel in creating solutions for complex needs, including pressure management, advanced posture support, and high-tech wheelchair systems.
Delivery and support
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Timelines vary depending on the complexity of the solution and funding approval.
Yes, we provide ongoing support to ensure your solution continues to meet your needs. This includes adjustments, maintenance, and upgrades as required.
No, but we can direct you to the approved providers for repair and maintenance services to keep your equipment in optimal condition.
Yes, we arrange delivery and ensure your equipment is properly fitted upon arrival.
We will work with you following equipment delivery to support your needs.
Getting started
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Once we have received a referral for you, our therapists will be in contact.
Please have your referral details, ACC case manager’s information (if applicable), and a brief description of your mobility needs.
Our personalised approach ensures every client receives a solution tailored to their unique needs.
We’re happy to discuss your requirements to see if we’re a good fit.
We’re here to help. If you have additional questions, don’t hesitate to contact us at any time.
Still have questions? Let’s talk!
Our friendly team is here to provide answers, guidance, and support.